Returns

We want you to absolutely adore your RAD wear which is why we offer returns on items for a store credit or a refund. Final sale items are not eligible for return.

Returns policy

  • The products must be returned within 30 business days of receiving your order.
  • The products should be in their original condition unworn, unwashed with their tags on and with their hygiene seal still intact. Please ensure all items are tried on over underwear, and are not stained by the transfer of make-up or deodorant.
  • We offer refunds onto the original payment method used to make the order. 
  • To make our returns process as easy as possible, we do not offer exchanges. However, we can arrange a store credit for you to use within 6 months on a future purchase.
  • Any return received after the 30 business days from receiving your order, is only eligible for a store credit.

       Please note: 

  • Original shipping charges are non-refundable.
  • You are responsible for postage costs of returning the items. Please mind that if you choose UPS service to send us back your purchased items, the postage costs will be deducted from your refund or store credit. 
  • Your return will be processed in approximately 14 business days.

 

Returns Information

DOMESTIC RETURNS (GREECE)

You can use a carrier of your preference (national post or a courier of your choice). Please make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.

 

EU RETURNS

Please note that if you do not place your return request online, we won't be able to process it.

You can either use our recommended UPS service or a carrier of your preference.
Kindly keep in mind, when choosing your local post office or a courier of your choice, to make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.
For UPS returns, the process is very simple, it only takes 1-2 business days for your parcel to be safely delivered to us and costs 10 euro. *This amount will be deducted from your refund or store credit. 

 

INTERNATIONAL RETURNS

Please note that if you do not place your return request online, we won't be able to process it.

From international locations, we accept returns only via UPS Express. It only takes 2-4 business days for your parcel to be safely delivered to us and costs 16 euro. *This amount will be deducted from your refund or store credit.  After submitting your return online, please always wait for an email from us, with all the necessary documents.

 

Our mailing address is

 

RAD POLEWEAR
GRAMMOU 71 MAROUSI
15124 ATHENS, GREECE

 

DEFECTIVE ITEMS

If, despite all of our quality checks, there is a slight defect with your product, please contact us at orders@radpolewear.com.
Please don’t forget to attach a picture of the defective item – we will do our best to provide you the best service possible!