Returns

We want you to absolutely adore your RAD wear which is why we offer returns on items for a store credit or a refund. Final sale items are not eligible for return.

Returns policy

  • The products must be returned within 30 business days of receiving your order.
  • The products should be in their original condition unworn, unwashed with their tags on and with their hygiene seal still intact. Please ensure all items are tried on over underwear, and are not stained by the transfer of make-up or deodorant.
  • We offer refunds onto the original payment method used to make the order. The amount that you will receive as a refund will be the cost of the purchased items. 
  • To make our returns process as easy as possible, we do not offer exchanges. However, we can arrange a store credit for you to use within 6 months on a future purchase.
  • Any return received after the 30 business days from receiving your order, is only eligible for a store credit.
  • We do not offer standard exchanges. To receive a different size, style, or color, please place a new order via our e-shop! If you order the same style in a different size, e-mail us at orders@radpolewear.com and we can refund the shipping costs for your replacement order.   

       Please note: 

  • Original shipping charges are non-refundable.
  • Final Sale items are not eligible for a return. 
  • You are responsible for postage costs of returning the items. Please mind that if you choose UPS service to send us back your purchased items, the postage costs will be deducted from your refund or store credit. 
  • Your return will be processed in approximately 14 business days.
  • There are some things that may affect the amount that you have been refunded, for example, any discounts that were applied at the time of sale, which may not now be applicable.
  • During promotional preiods or sales products are only eligible for a refund.
  • Items that are bought with Store Credit vouchers cannot be returned for a refund. We can only issue you a new Store Credit voucher for the same price. 

 

Returns Information

DOMESTIC RETURNS (GREECE)

Please contact Geniki Taxidromiki and arrange a pickup for your parcel, charged to our account. Kindly make sure to obtain the racking number. The amount of 2 euro will be deducted from your store credit or refund due to shipping fees.

EU RETURNS

Please note that if you do not place your return request online, we won't be able to process it.

You can either use our recommended UPS service or a carrier of your preference.
Kindly keep in mind, when choosing your local post office or a courier of your choice, to make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.
For UPS returns, the process is very simple, it only takes 1-2 business days for your parcel to be safely delivered to us and costs 10 euro. *This amount will be deducted from your refund or store credit. 

 

INTERNATIONAL RETURNS

Please note that if you do not place your return request online, we won't be able to process it.

From international locations, we accept returns only via UPS Express. It only takes 2-4 business days for your parcel to be safely delivered to us and costs 16 euro. *This amount will be deducted from your refund or store credit.  After submitting your return online, please always wait for an email from us, with all the necessary documents.

 

Our mailing address is

RAD POLEWEAR
ATHINON - LAMIAS NATIONAL RD (14th km)
LYMMATA BRIDGE
14452 METAMORFOSSI, GREECE



ACCESS OUR RETURNS CENTER



DEFECTIVE ITEMS

If, despite all of our quality checks, there is a slight defect with your product, please contact us at orders@radpolewear.com.
Please don’t forget to attach a picture of the defective item – we will do our best to provide you the best service possible!