We want you to absolutely adore your RAD wear which is why we offer returns on items for a store credit or a refund. Final sale & Sale items are eligible for store credit*.
*For international returns we can only offer a refund.
Returns policy
- The products must be returned within 30 business days of receiving your order.
- The products should be in their original condition unworn, unwashed with their tags on and with their hygiene seal still intact. Please ensure all items are tried on over underwear, and are not stained by the transfer of make-up or deodorant.
- We offer refunds onto the original payment method used to make the order. The amount that you will receive as a refund will be the cost of the purchased items.
- Products that were purchased with a gift card or discount code can be returned for a store credit only.
- To make our returns process as easy as possible, we do not offer exchanges. However, we can arrange a store credit for you to use within 6 months on a future purchase. Please note that due to accounting reasons, store credits can be issued only for EU customers.
- Any return received after the 30 business days from receiving your order, is only eligible for a store credit.
- We do not offer standard exchanges. To receive a different size, style, or color, please place a new order via our e-shop! If you order the same style in a different size, e-mail us at orders@radpolewear.com and we can refund the shipping costs for your replacement order.
- Items that belong to the Clearance sale section are not eligible for returns.
- Items that belong to the Final sale & Sale section are eligible only for store credit.
- Monkey Hands grips are can be returned in their original packaging, unopened.
Please note:
- Original shipping charges are non-refundable.
- Final Sale items are eligible only for store credit.
- You are responsible for postage costs of returning the items. Please mind that if you choose DHL service to send us back your purchased items, the postage costs will be deducted from your refund or store credit.
- Your return will be processed in approximately 14 business days.
- There are some things that may affect the amount that you have been refunded, for example, any discounts that were applied at the time of sale, which may not now be applicable.
- During promotional periods or sales products are only eligible for a refund.
- Items that are bought with Store Credit vouchers cannot be returned for a refund. We can only issue you a new Store Credit voucher for the same price.
- For items bought during BUY1 GET1 for free promotion, returns are only accepted when both items are sent back, for either refund or store credit.
Returns Information
DOMESTIC RETURNS (GREECE)
Please contact Geniki Taxidromiki and arrange a pickup for your parcel, charged to our account (RAD POLEWEAR). Kindly make sure to obtain the tracking number. The amount of 3 euro will be deducted from your store credit or refund due to shipping fees.
EU RETURNS
Please note that if you do not place your return request online, we won't be able to process it.
You can either use our recommended DHL service or a carrier of your preference.
Kindly keep in mind, when choosing your local post office or a courier of your choice, to make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.
For DHL returns, the process is very simple, it only takes 1-2 business days for your parcel to be safely delivered to us and costs 10 euro. *This amount will be deducted from your refund or store credit.
INTERNATIONAL RETURNS
Please note that if you do not place your return request online, we won't be able to process it.
From international locations, we accept returns only via DHL. It only takes 2-4 business days for your parcel to be safely delivered to us and costs 16 euro. *This amount will be deducted from your refund. After submitting your return online, please always wait for an email from us, with all the necessary documents.
DEFECTIVE ITEMS
If, despite all of our quality checks, there is a slight defect with your product, please contact us at orders@radpolewear.com.
Please don’t forget to attach a picture of the defective item – we will do our best to provide you the best service possible!
